Back in the day this was actually a decent chunk of what online moderation jobs involved: I worked for a major AAA console company and I basically just played games looking for aberrant behavior – dicks in player-made content, map hacking in shooters, rude behavior in co-op games.

And there’s a reason people see that early 2000s era as a golden era of online play: it’s because there were dozens of us around the clock working to moderate. It wasn’t farmed out to folks adhering to metrics, it wasn’t AI, we were actively playing the games and even infiltrating hacker clans to figure out how exploits were happening. When people were ragequitting or spamming insults? There was a chance we were either playing that game or spectating it (depending on mod tools) and looking up their report history because that was our job, and that player was likely banned that same night. We’d celebrate whenever we found a repeat offender we could ban – the “ban process” was quite hallowed and exciting.

As mod tools became more sophisticated, our interaction became more observant – at the time I was working, this was becoming clear. Some games had no mod tools, whereas some were developing full mod spectator options….and it’s interesting that once they could remove mods from actual gameplay it quickly made this jump to just having mods read reports. Reading reports was definitely part of our job before this, but it shifted from watching for trouble to reading about trouble and watching them in game or checking our their player created content to basically confirm the behavior, but within a few years after I moved on from that role everything started getting fully automated. And then after that it became fully outsourced. I don’t think my former job even exists in America, despite it being a rather huge department at the time I worked there.

As a sidenote: It was the “fucking best job ever lol”, but it also broke me. Yeah, I got exposed to some horrific shit on a daily basis (and I’m glossing over some of the darker sides of the job, because who wants to hear about things like CP, death threats, extreme racism, extreme gore, etc), but I also got to play games so much that I could set SMGs in shooters to single shot fire for headshots (because we also low-key did QA/feedback work). Being a woman was an extra level of “oh god” to it all. There were times where it was fun af, but most of the time we were being clockwork-oranged to the worst part of the player base for 8 hours at a time.

Also the shift was graveyard